The Smarter Way to Manage Payroll & Employee Attendance

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Frequently Asked Questions

• Does GajiHub offer a free plan?

  Yes! You can enjoy a 14-day free trial or stick with the free plan forever, your choice.

• What do I need to use GajiHub?

  All you need is a computer with an internet connection. To use the GajiHub ESS (Employee Self Service) app, you’ll need an Android or iPhone smartphone.

• How is GajiHub priced?

  GajiHub starts at just Rp 4,900 per employee per month. Pay annually and get an extra 35% off!

• Are there extra fees for personal support or training?

  Nope. Training and support are 100% free. Always.

• What is payroll software?

  Payroll software helps businesses calculate employee salaries, including components like attendance, overtime, meal allowances, BPJS (social security), and income tax (PPh 21).
  In Indonesia, there are both free and paid payroll solutions. You can choose one that best suits your needs and budget.

• What’s the difference between HRIS and payroll software?

  HRIS (Human Resource Information System) covers a broader scope, such as employee databases, reports, expense management, contracts, and leave tracking. Payroll software focuses specifically on salary and benefit calculations.

• What are the benefits of payroll software for your business?

  Using payroll software offers tremendous benefits for businesses. It simplifies and speeds up the payroll process while ensuring accuracy and compliance with local labor regulations.
  Take GajiHub for example, it automates salary calculations including allowances, incentives, overtime, BPJS deductions, and income tax (PPh 21), minimizing the risk of manual errors.
  GajiHub saves time by enabling direct salary transfers and instant payslip distribution to employees. It also integrates with attendance systems to automatically calculate overtime or deductions for lateness.
  Its reporting and dashboard features make payroll and financial monitoring more efficient. Plus, the Employee Self-Service (ESS) feature empowers employees to view payslips and submit leave or reimbursement requests without relying on HR.
  In short, payroll software like GajiHub helps your business become more efficient, reduces the administrative burden on HR teams, and improves overall employee satisfaction.

• Is there free payroll software?

  Yes! There are several free payroll software options in Indonesia, and GajiHub is one of them. It offers a user-friendly experience with complete features, from payroll processing to employee data management and attendance tracking via smartphone.

• How to choose the best payroll & HRIS software?

  To select the best payroll or HRIS software, you first need to identify your business needs and preferences. These may include specific features, pricing, ease of use, customer support, and more.
  Make sure to assess the unique requirements of your business. Then, compare the features and pricing of several available payroll solutions. It‘s also wise to read reviews and research the reputation and customer service quality of each vendor.
  Once you‘ve shortlisted a few options that align with your needs, try their free trials or demo versions. This will help you evaluate how intuitive the software is and how well the offered features actually work in practice.
  If you‘re confident in your choice, you can proceed to purchase and implement the software to manage your payroll and HRIS processes. Don‘t forget to continually monitor and evaluate the software‘s performance to ensure it keeps meeting your business needs.

• What are the must-have features in payroll software?

  Here are the key features you should look for before choosing a payroll or HRIS software:

  
  

  • Integrated payroll system. Choose software that connects payroll with other modules like attendance tracking, leave management, and employee records.
  • Mobile ESS App: An Employee Self-Service (ESS) app allows staff to mark attendance, request leave, and receive payslips directly from their smartphone. This helps them handle any HR-related matter, ultimately boosting productivity and engagement.
  • Accounting System Integration: Not many payroll and attendance solutions come with built-in accounting integration. Yet, payroll is closely tied to your company’s financial management. That’s why it’s essential to choose software like GajiHub and Kledo, which offer seamless integration with your accounting system for better control and accuracy.
  • Easy Data Analysis: Look for an intuitive, beginner-friendly dashboard that lets you analyze employee, HRIS, and payroll data at a glance.
  • Compliance with Indonesian Regulations: If your business operates in Indonesia, it’s critical to choose software that complies with local labor laws, especially when it comes to employee benefits and income tax calculations.
  • Automatic PPh 21 Calculation: The best payroll software automates PPh 21 calculations in line with the latest regulations from the Directorate General of Taxes (DJP). It should allow you to input PTKP status, allowances, and support monthly and annual tax reporting.
  • Automatic Salary Component Calculation: Choose software that automates the recording and calculation of all salary components, including basic salary, allowances, incentives, overtime, BPJS deductions, and more. It should also calculate BPJS Health and BPJS Employment contributions according to the correct rates, manage cash advance or installments, and handle reimbursements with ease and accuracy.
  • Attendance & Absence Management: Choose a tool that supports fingerprint or face recognition attendance and can automatically calculate overtime and late deductions based on attendance data.

• Is GajiHub safe to use?

  Absolutely. GajiHub takes customer data security seriously. Protecting our software, systems, and user data is our top priority
  We ensure that all information you provide is encrypted and secured using leading-edge technologies. Our platform is built with enterprise-grade security in mind.
  GajiHub is ISO/IEC 27001 certified, an international standard for Information Security Management Systems (ISMS). This means our data protection practices meet globally recognized benchmarks.
  To learn more about our security practices, feel free to visit our official page by clicking this link.

• What is the pricing model of GajiHub payroll software?

  GajiHub offers three pricing tiers designed to suit businesses of all sizes:

  
  

  • Free Plan: Perfect for businesses with basic needs. Includes features such as employee management, GPS-validated attendance, leave and permission tracking, and access to the Employee Self-Service (ESS) mobile app. No limit on the number of employees.
  • Pro Plan: Rp 4.900 per employee/month: Includes all Free Plan features, plus automatic payroll processing, overtime and THR management, shift scheduling, cash advance tracking, career management, and customizable payslip layout.
  • Elite Plan: Rp 11.900 per employee/month: Includes all Pro features, with added capabilities like automated PPh 21 and BPJS calculations, HRIS and payroll analytics, face recognition attendance, GPS tracking, reimbursement workflows, multi-level approval, and progressive THR support.

  
  

  GajiHub offers a 20% discount for annual billing and free onboarding & training, making it flexible and cost-efficient for growing businesses.

• Cloud-based vs. On-premise payroll software: Which is better?

  The decision between cloud-based and on-premise payroll software depends on your company’s specific needs and priorities.
  Cloud-based payroll software offers flexibility, allowing access from anywhere via the internet. With a low upfront cost and subscription-based pricing, businesses also benefit from automatic updates that stay aligned with the latest labor regulations. Data security and backups are managed by the service provider, reducing the burden on your internal IT team.
  However, this system is dependent on a stable internet connection, and since your data is stored in the cloud, it’s crucial to choose a vendor with strong data security and management standards.
  On the other hand, on-premise software gives businesses full control over their data and systems, offering deeper customization based on specific internal needs. It operates independently of an internet connection and is ideal for companies with strict privacy and data control requirements.
  That said, on-premise systems typically involve high upfront investment and ongoing maintenance costs.
  In Summary, cloud-based payroll software is ideal for businesses seeking flexibility and scalability, while On-premise payroll software is better suited for companies requiring greater control and data privacy.

• Is GajiHub payroll software integrated with an HRIS?

  Yes, GajiHub payroll software is fully integrated with an advanced Human Resource Information System (HRIS). It offers not only payroll processing but also includes comprehensive features for managing employee data, attendance, work schedules, and shifts.
  The system supports mobile leave and time-off requests directly from employees’ smartphones, along with multi-level approval workflows. It also centralizes important HR records like cash advances and reimbursements into one platform.
  This HRIS integration allows businesses to manage both HR and payroll in a single, unified system, improving efficiency and significantly reducing time-consuming manual processes.

• Is GajiHub payroll software integrated with an attendance system?

  Absolutely. GajiHub payroll software is fully integrated with a powerful attendance system. This integration enables accurate attendance tracking through various methods, including selfie check-ins via smartphone, GPS tracking , and IP address validation.
  The system also supports features such as automated attendance logging, overtime tracking, and work schedule and shift management. Employees can easily request leave or time off online through the Employee Self-Service (ESS) app, while HR teams can approve requests in real-time.
  Additionally, GajiHub can be integrated with fingerprint attendance machines. With this integration, all attendance data is automatically synchronized with payroll, ensuring accurate and efficient calculations of salaries, overtime, and deductions.

• Is GajiHub payroll software suitable for small businesses?

  Yes, GajiHub offers a range of affordable pricing plans, including a free plan and a Pro plan starting at just Rp 4,900 per employee per month.
  With features like attendance management, automated payroll calculations, BPJS and PPh 21 compliance, and an easy-to-use Employee Self-Service (ESS) app, GajiHub helps small businesses manage payroll and employee administration efficiently, without a heavy cost burden.
  GajiHub is designed to support businesses of all sizes and industries. So no matter what industry you‘re in or how big or small your team is, GajiHub is built to meet your HR and payroll needs.

• What types of businesses need payroll software?

  Payroll software is essential across a wide range of industries to ensure efficient, accurate, and regulation-compliant payroll processes. Here are some of the most common sectors that benefit from using payroll software:

  
  

  1. Retail Businesses: Retail operations often employ a large workforce with varying shift schedules and part-time roles. Payroll software helps streamline salary calculations and manage shift-based payments efficiently.
  2. Restaurants and Cafés: The food and beverage industry frequently employs staff with flexible or rotating schedules. Payroll software makes it easy to track work hours, calculate overtime, and manage tips and allowances.
  3. Manufacturing: With large teams and multiple payroll components such as incentives and overtime, manufacturing companies rely on integrated payroll and attendance systems for automated, accurate calculations.
  4. Healthcare Providers and Clinics: Hospitals and clinics require payroll solutions to manage rotating shifts, professional allowances, BPJS contributions, and tax compliance for medical and support staff.
  5. Service and Consulting Firms: These companies often employ contract-based or freelance workers. A flexible payroll system helps accommodate various compensation models and ensures timely payment processing.
  6. Startups and Small Businesses: Even with limited resources, startups and small businesses benefit from payroll software by simplifying HR administration and reducing manual payroll errors.
  7. Educational Institutions and Nonprofits: Schools, universities, and nonprofit organizations need transparent payroll processes for educators, administrative staff, and support workers—something payroll software can provide efficiently.

• Is GajiHub a custom payroll software?

  GajiHub is not a customizable payroll software in terms of source code modification or developing specific features outside the existing packages and modules.
  Our system is designed with a strong focus on efficiency and ease of use, offering an all-in-one software with integrated payroll, HRIS, and attendance management. For businesses that need both basic and advanced payroll features without building software from scratch, GajiHub provides a practical, ready-to-use solution.
  While GajiHub is not custom-built, it does offer a degree of flexibility through features like customizable payslip layouts, shift management, and multi-level approval workflows, helping meet the specific needs of different companies. In short, GajiHub is a flexible, efficient solution, but not a custom payroll system.